How it works
From request to verified report.
Westbound Analytics does not sell testing at a checkout. Requests are reviewed first so that scope, sample requirements, and pricing are right before anything ships.
- 1
Create an account
Testing is requested from a client account so that your requests, messages and certificates stay private to you. Creating one is free and takes a minute; the laboratory reviews each new account before its first request, usually within one business day, and emails you when it is approved.
- 2
Build your request
Describe each sample and select the analyses you want. Add supporting files such as an existing COA or product label. Nothing is charged at this stage.
- 3
Lab review
Westbound Analytics reviews the requested scope. We may ask for more information through the secure message thread on your request.
- 4
Approval & submission
If we can perform the work, your request is approved and private submission instructions are released: where to ship, how many vials, and how to package and label them. Pricing is confirmed directly with you; if you have a promo code, enter it when you build your request.
- 5
Sample received
When your sample arrives it is inspected, logged with a unique sample ID, and assigned a storage location. Every step from this point is recorded in the chain of custody.
- 6
Analytical testing
An analyst performs each approved analysis and records structured results against the fields defined for that test.
- 7
Results & verification
A reviewer checks every result before a report can be generated. Released reports carry a verification code and QR code; anyone holding the report can confirm it is authentic and current.